DEFINITIONS

Accident: A sudden, unexpected, unusual and specific event which occurs at an identifiable time and place and which occurs during the service provided.

Clinical signs: Changes in the animal's normal healthy state, it's bodily functions or behaviour.

Illness: Any changes to an animal's normal healthy state, sickness, disease, mental disorders, emotional disorders, defects and abnormalities.

Injury: A sudden physical injury caused by an accident where the animal suffers more than superficial cuts and abrasions.

Market value: The price generally paid for an animal of the same age, breed, sex, pedigree and breeding ability.

Veterinary fees: The amount vets, in general practice, generally charge for the treatment of each type of injury or illness.

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1. General Overview

These Terms and Conditions ("Agreement") govern the use of the Exotic Animal Courier services provided by Scaly Safari Co. ("Service," "We," or "Us"). By booking and using our services, you ("Client") agree to the terms stated herein. These terms are binding and designed to ensure the safety of all staff and animals involved.

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2. Booking and Payments

2.1. **Full Payment** – Full payment must be made at the time of booking. Failure to do so may result in cancellation of the service.

2.2. **Cancellations** –

If the Client cancels:

7 days or more before the booking date: a full refund will be issued

7-1 days before the booking date: a 50% refund will be issued

Within 24 hours of the booking date: no refund will be issued

If Scaly Safari Co. cancels:

7 days or more before the booking date: a full refund will be issued

7-1 days before the booking date: a full refund will be issued

Within 24 hours of the booking date: a full refund will be issued

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3. COLLECTION AND DELIVERY

3.1. **Timing** – You must be available at the agreed location at least 15 minutes before the specific collection/delivery time. In the event that you are not available during that time, we will wait no longer than 30 minutes before leaving. No refund will be issued. All transit times are approximate, and dependent on traffic and other circumstances. Whilst we will always endeavour to meet agreed timelines, these cannot be guaranteed.

3.2. **Transportation Box/Bag** – It is the Client's responsibility to provide the appropriate transportation box/bag for the animal, and ensure the animal is packaged and ready for collection 15 minutes before the specific collection time. We hold the right to refuse transportation of the animal if packaged inappropriately, and no refund will be issued in this case.

3.3. **Risk of Regurgitation** – Any animal that is at risk of regurgitation (such as snakes) must not be fed for at least 48 hours before being transported. If the animal has been fed within 48 hours of the transportation date, we hold the right to refuse transportation, and no refund will be issued.

3.4. **Signs of illness/injury** – All animals will be thoroughly checked on collection and delivery, which will include photographs being taken and a signature required to confirm good health. In the case of signs of illness or injury, we hold the right to refuse collection, and no refund will be issued.

4. ILLNESS, INJURY OR DEATH

4.1. **In the case of death** – In the case of the death of any animal caused by an accident or injury in our care, you will be paid the purchase price of the animal if it is up to 5 years old, or the market value of the animal if it is aged 6 years or more. If there is no purchase receipt or formal proof of the amount paid for the animal, the market value will be paid. If the death occurs as a result of an injury sustained whilst in our care, a claim may only be made if the death occurs within 21 days of the animal leaving our custody.

These conditions apply to 4.1:

a) In the case of the death of any animal not caused by an accident or injury in our care, no claim can be made.

4.2. **In the case of injury or illness** – In the case of the injury or illness of any animal caused by an accident in our care, you will be paid for the veterinary fees incurred for treatment of such injury. If the injury or illness occurs as a result of an injury sustained whilst in our care, a claim may only be made if the injury or illness occurs within 21 days of the animal leaving our custody.

These conditions apply to 4.2:

a) In the case of the injury or illness of any animal not caused by an accident or injury in our care, no claim can be made.

4.3. **In the case of theft or loss** – If the animal is stolen or goes missing while in our care (and is not recovered), you will be paid the purchase price of the animal if it is up to 5 years old, or the market value of the animal if it is aged 6 years or more. If there is no purchase receipt or formal proof of the amount paid for the animal, the market value will be paid.

These conditions apply to 4.3:

a) If the animal is stolen, you must inform the police and request a crime reference number or written confirmation of your report;

b) You must tell all vets within 5 miles of the area where the animal was last seen;

c) You must send a claim form if the animal has not been found within 30 days;

d) If the animal is found or returns, you must repay the full amount we have paid you.

4.4. **Exclusions** – The following are not covered:

a) Any consequential loss other than veterinary fees or the increased cost of keeping an injured or sick animal for a period not exceeding 12 months;

b) Injury to any stud animal or any animal being used for breeding;

c) Death, injury, illness or disease arising out of the administration of any medicament or treatment by Scaly Safari Co. unless under the direction of a vet;

d) Death, injury, illness or disease for any animal that has been boarded for 6 months or more at a boarding facility;

e) Death, injury, illness or disease for any animal that is less than 8 weeks old;

f) Any costs incurred because the Department of Environment, Food and Rural Affairs (DEFRA) (or equivalent department) has put restrictions on the animal being transported;

g) Diseases transmitted from animals to humans

h) Compensation for any illness or death as a result of illness of any quarantined animal caused by the contraction of any infections disease;

4.5. **Limit of Indemnity** – The maximum we will pay is GBP 3,000 per animal. Necessarily and reasonable Costs and expenses are included in the limit of indemnity.

5. Cancellations and Rescheduling by Scaly Safari Co.

5.1. **Force Majeure** – In the event of circumstances beyond our control, including but not limited to extreme weather, illness or other unforeseen emergencies, Scaly Safari Co. reserves the right to cancel or reschedule the booking. In such cases, a full refund or alternative date will be provided.

7.2. **Animal Welfare** – If at any point we determine that the environment is not safe for the animals (e.g., excessive weather conditions), we reserve the right to remove the animals or terminate the booking without refund.

6. Indemnification

The Client agrees to indemnify and hold Scaly Safari Co., its employees, contractors, and agents harmless from any claims, damages, or liabilities arising from the booking, including any injuries or damage to property.

7. Governing Law

This Agreement is governed by and construed in accordance with the laws of Denbighshire County, without regard to its conflict of law provisions.

8. Amendments

Scaly Safari Co. reserves the right to amend these terms and conditions at any time. The Client will be notified of any changes prior to their booking.

By booking with Scaly Safari Co., the Client agrees to abide by these Terms and Conditions.